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Contact Us

Our mission is to provide superlative service to all HPC users within the resources available. There are several ways to contact us to get help with HPC problems. They are listed here in order of preference:

Email Help Ticket sys-help@loni.org
Telephone Help Desk +1 (225) 578-0900
Instant Message
AOL, Yahoo!, GMail
User name: lsuhpchelp

Unless stated otherwise, service is available from 8:30am to 5:00pm (US Central Time), Monday through Friday, with the exception of Louisiana State University holidays.

We do not check emails associated with these IM handles. If you have questions or need help, please use the email listed below.

Email Ticket

The preferred method for requesting help is via email to sys-help@loni.org. This method is most appropriate for complex problems which require detailed descriptions, samples of computer output, and/or multiple exchanges with the consultants.

Telephone

Problems may be called in by phone to the HPC Help Desk at +1 (225) 578-0900. If no one answers, please try back or use the email method. The consultants may be busy helping others. The Help Desk also serves as the first stop if appointments for advanced consulting services are required.

Instant Message

Instant message (IM) chat services from AOL IM, Yahoo! IM, and Google Talk are monitored as user lsuhpchelp. Chat is suitable for very simple problems, and users may be directed to one of the other methods that is better suited to the complexity of the problem.

Please be aware that consultant services are currently manned at a best-efforts level.

In Person Consultation

All HPC@LSU staff are located on the third floor in the Frey Computing located at the corner of Stadium Dr. and Tower Dr. Setup an appointment with one of the consultants via email or phone.